ABOUT THIS DOCUMENT

This Privacy Policy will help you understand how we collect, use and protect your personal information. If you
have any queries about our Privacy Policy or how we process your personal information, please contact us via
email: admin@moorcoffee.co.uk

We understand the importance of protecting your privacy, and only collect relevant information required to
provide you with our products or services, to ensure high standards of service, and to administer our business.
By your access to and use of this website you agree to our processing, storing and using that information in
accordance with the principles set out in this Privacy Policy.

WHO WE ARE

The organisation responsible for the processing of your personal information is
Moor Coffee Ltd of The Beeches. Broad Street, Black Torrington, Devon, EX21 5PT.
This means we are a ‘data controller’ under the General Data Protection Regulation.
Our company registration number is 5686266

WHAT INFORMATION WE COLLECT ABOUT YOU

For the purpose of processing orders;

name and address
contact details including telephone numbers and email address

For the purpose of providing you with a quotation;

name and address
contact details including telephone numbers and email address

For the purpose of proposing you for a lease rental;

name, address and address history, date of birth and gender
contact details including telephone numbers and email address

HOW WE COLLECT INFORMATION ABOUT YOU

The personal information we hold about you is that which we have collected directly from you, for example:

each time you ask us for a quotation
when you purchase our products or services
when you make enquiries or raise concerns with our team

WHAT WE USE YOUR INFORMATION FOR AND THE LEGAL BASES OF PROCESSING

We may store and use your personal information for the purposes of:
(a) for the delivery of our products or providing you with you a service (as is necessary for performance of a
contract between you and us and/or as is necessary for our legitimate interests);
(b) administering your quotation for the requested product(s) (as is necessary for performance of a contract
between you and us and/or as is necessary for our legitimate interests);
(c) carrying out soft search credit reference checks when applying for a 30-day account or trade account (as is
necessary for performance of a contract between you and us and/or as is necessary for our legitimate interests);
(d) using your payment details to process payments for purchased products or services, and refunds (as is
necessary for performance of a contract between you and us and/or as is necessary for our legitimate interests);
(e) administering debt recoveries, where you owe us money under a contract or otherwise (as is necessary for
performance of a contract between you and us and/or as is necessary for our legitimate interests);

Our “legitimate interests” as referred to above (and below) include are legitimate business purposes and
commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in
accordance with all applicable legal and regulatory requirements.

USING YOUR PERSONAL DATA FOR MARKETING

We will send you information regarding our latest products, trends, special offers and important updates about
our services by post, email or telephone.
You can object to receiving marketing from us at any time. If you no longer wish to receive marketing by post or
telephone, please email admin@moorcoffee.co.uk or call us on 01409 231166. If you no longer wish to receive
marketing via email, simply click the ‘unsubscribe’ button located on the bottom of the email.
We consider that it is within our legitimate interests to send you information about our products and services
for marketing purposes.

OTHER DATA CONTROLLERS

To enable us to provide you with certain services we share your personal data with the following companies (as
applicable) and these companies may also act as data controllers with respect to the data you provide to us. If
you would like to see a copy of their Privacy Policy, please email admin@moorcoffee.co.uk requesting these
details.

Data Controllers Purpose

DPDgroup UK Limited Delivery of Goods Delivery Updates/Notifications
Royal Mail Group Limited General Post Correspondence (Invoices/Statements/Quotations)
Worldpay Group PLC Processing Credit/Debit Card Payments
Grenke Leasing Ltd. Proposing of Lease Rental Contracts
Midas Leasing Ltd. Proposing of Lease Rental Contracts
Sub-Contractors/Service Suppliers Service Calls Installations Non-stock Item Deliveries
Debt Recovery Agencies Debt Recovery

GOOGLE ANALYTICS

When someone visits www.moorcoffee.co.uk.co.uk we use a third party service,
Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.
We do this to find out things such as the number of visitors to the various parts of the site.
This information is only processed in a way which does not identify anyone.
We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

PROCESSING OUTSIDE OF THE EUROPEAN ECONOMIC AREA (EEA)

We do not share any personal information we collect from you with any businesses outside of the UK.

YOUR RIGHTS

Under the General Data Protection Regulation, you have the following rights:

* to access your personal data and know it’s source, who it’s shared with, why it’s processed and how long it will
be kept for
* to have your personal data erased where it is no longer necessary
* to have inaccurate data about you rectified, without delay
* to request to have your data forgotten
* to restrict us from processing your personal data if the data is not accurate
* to have your personal data made available to you in a standard, commonly used electronic format
* to object to direct marketing and to not be subject to automated decision making

Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse
requests where exceptions apply.
If you are not satisfied with how we are processing your personal information, you can make a complaint to the
Information Commissioner.
You can find out more about your rights under data protection legislation from the Information Commissioner’s
Office website: www.ico.org.uk.